Sebi resolves 4,239 investor complaints via SCORES portal in April

The Securities and Exchange Board of India (Sebi) resolved a complete of 4,239 investor complaints by its on-line grievance redressal platform, SCORES, in the month of April, the market regulator stated in a public discover on Friday.During the month, Sebi obtained 4,341 new complaints. As a end result, the full variety of unresolved complaints stood at 4,263 on the finish of April, up barely from 4,161 complaints pending as of March 31, PTI reported.The regulator additionally reported that the typical time taken by listed corporations and registered intermediaries to submit Action Taken Reports (ATR) throughout April was eight days. For complaints beneath First Level Review, the typical decision time was recorded at 4 days.SCORES, or the Sebi Complaint Redressal System, is an internet platform that permits buyers to file and observe complaints towards listed entities and Sebi-registered market intermediaries.As per the upgraded SCORES 2.0 framework, complaints are mechanically directed to the involved entities, that are mandated to reply with an ATR inside 21 days. If the investor is dissatisfied with the response, they could search a First Level Review inside 15 days. During this evaluate interval, complaints stay labeled as pending, even when an ATR has already been submitted.In instances the place the grievance stays unresolved following the First Level Review, buyers have the choice to escalate the matter to Sebi for a Second Level Review. The regulator additionally famous that complaints could also be closed if the investor opts for decision by the Online Dispute Resolution (ODR) mechanism.