‘Terrible expertise’: Ex-WHO chief scientist Soumya Swaminathan slams Air India over customer service; airline responds | India News

NEW DELHI: Former Indian Council of Medical Research (ICMR) chief Soumya Swaminathan has expressed frustration over her current expertise with Air India, calling it a “terrible experience”. In a submit on X (previously Twitter), she mentioned that regardless of being a loyal customer with ample mileage, she was unable to improve her Nairobi to Delhi flight scheduled for tomorrow.
“Terrible experience with @airindia – trying to upgrade with miles/payment for my Nairobi to Delhi flight tomorrow. Despite being a loyal member, enough mileage & hours online & on phone – dead end. Reasons given are illogical – why should the customer suffer your irrationality?” she wrote.

Responding to her grievance, Air India mentioned: “Dear Ma’am, we acknowledge your concern. Please share your booking details along with your Maharaja Club ID via DM. We will check and assist you.”

Swaminathan’s submit provides to the rising record of complaints from frequent flyers about Air India’s customer service and reserving methods.